FAQ

UK 
There are no import duties or import taxes applicable to UK

USA
There are no import duties or import taxes applicable to USA

EU
For all orders, taxes and customs fees may apply, depending on the local customs regulations in your country. These fees will be collected by the carrier upon delivery. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost.

Rest of The World
For all orders, taxes and customs fees may apply, depending on the local customs regulations in your country. These fees will be collected by the carrier upon delivery. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost. 

Please visit our Shipping & Delivery page for further details.

All of our products are thoughtfully packaged in signature Manu Atelier boxes, ensuring they are ideal for gifting. Additionally, we offer the option to include a personalized gift note. Please provide your message at checkout, and we will be happy to include it with your order.

Depending on the status of your order, it may be possible to cancel an item. However, please note that we are unable to add new items to an existing order. If you wish to amend your purchase, please contact our Customer Care team via info@manuatelier.com

We don’t offer online exchanges on our products. However, we recommend creating a new order with your preferred item and returning your original order in the meantime. If you have any further questions, please contact our customer service team.

Our pre-order allows you to purchase an item before it officially becomes available. The estimated shipping date is provided on the product page, and once the item arrives, we aim to dispatch it within 1-3 days. If your order includes both pre-order and in-stock items, the in-stock items will be shipped separately so you receive them as soon as possible. No additional shipping fees will apply. You will receive a confirmation once your order has been dispatched.

Once your order is shipped, you will receive a dispatch confirmation email from the courier system. Additionally, you can track your order with your order number and your registered email from our website. Please allow 2 business days to receive your shipment notification email after placing your order.

All orders are shipped globally directly from our production facility in Istanbul, Turkey and delivered to your address.

U.K. Orders – Standard Shipping up to 2-7 working days 
USA Orders – Standard Shipping up to 7 working days 
EU Orders – Standard Shipping up to 7 working days 
Rest of the world – Standard Shipping up to 7 working days

For more details, please visit our Shipping & Delivery page.

Shipping rates vary depending on the delivery location.

UK - £20
Standard Shipping up to 2-7 business days
*There are no import duties or import taxes applicable to UK

USA - FREE
Standard Shipping up to 7 business days
*There are no import duties or import taxes applicable on the USA

EU- FREE 
Standard Shipping up to 7 business days
*For all orders, taxes and customs fees may apply, depending on the local customs regulations in your country. These fees will be collected by the carrier upon delivery. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost. 

Rest of The World - $30 
Standard Shipping up to 7 business days 
*For all orders, taxes and customs fees may apply, depending on the local customs regulations in your country. These fees will be collected by the carrier upon delivery. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost. 

Delivery charges and return costs are non-refundable. Customers are responsible for the cost of returning the item, which will be deducted from the refund amount. We will refund the full price of the product, excluding:

The original shipping cost (if applicable)
Any import taxes and duties paid on your behalf (if applicable)
The return shipping fee

Please note that import taxes and duties are non-refundable, as they are determined by local authorities.

Yes, it is possible to have your order delivered to a different address from your billing. Please provide the shipping and billing address information at checkout.

An account is required to shop on manuatelier.com. By creating one, you’ll be able to:

Get 10% off your first purchase
Track your orders and view your previous purchases.
Save your favorite items or those you missed out on to your wishlist.
Securely save your personal details for future shopping and ease at checkout.

Simply click "Account" to get started, or save your details during checkout by entering your email address and password. An account offers a secure and seamless shopping experience, allowing you to track your order status and receive updates via email.

You can access this from your account. Your account stores information such as order history, and your billing and shipping address.

We accept timely returns of new and unused products within 14 days from the date the order was delivered to you. All items must be returned in the same condition, new-like, resalable condition, unused, and with the original packaging (including the boxes, dust bags, and shipping boxes) with tags, protective film and protective paper still attached to the hardware as you received. Please note that a return request must be submitted within 24 hours of receiving your order.

For more information on our returns requirements please visit our Return & Refunds page.

To return an order, you can fill out and submit a return form. Once we have received your return request, we will send you a return label and provide instructions for the next steps.

Returns from locations outside of Turkey to our warehouse in Turkey usually take up to 14 business days; however, customs clearance and unforeseen logistics delays may extend this timeframe.

Once we have received your returned item and completed the quality check, the refund may take up to 15 business days to process your refund depending on your bank. The refund will be made via the same payment method used to make the purchase. If your refund has not been credited to your account, please contact your bank.

Any item that is personalised is not eligible for return. These products (when delivered as described and in good condition) cannot be cancelled, exchanged, or returned after the order has been placed.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay.

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. Only select currencies are available.

We welcome all our new customers with a one-time discount of 10%. Please apply this discount code at checkout.

Items on sale cannot be combined with any additional discounts.

Every Manu Atelier product is issued with a product protection and identification card. All use and protection details for the specific item can be found within.

For further details please check our Product Care page.

We regularly restock our items and can notify you when they become available again. Please subscribe to our newsletter to receive restock updates, as well as exclusive previews of upcoming collections and special announcements.

All Manu Atelier products have a 1- year warranty guarantee. We offer repair services for our bags and shoes. If the product is within it’s guarantee period and a repair is possible, the restoration will be carried out free of charge. If you find an issue with your product within the guarantee period, please contact our customer care team who will be able to advise you.

To report any technical issues, please directly send an email to info@manuatelier.com. Our dedicated team will respond to all inquiries within two business days.